Hundreds of billions of dollars worth of products are sold each year in the US through telemarketing. A typical telemarketing firm calls thousands of customers in a week. Maintaining a long customer list and dialing each customer in the conventional manner are not practicable. Telemarketing software is therefore used for faster results. The ideal telemarketing software uses a customer database and an automatic dialing mechanism, which can dial each customer in no time.
Telemarketing software also records customer response and generates sales data. A lot of telemarketing software has the ability displaying the purchasing pattern of a customer. The software displays detailed information regarding the product’s price and its features. This helps the telemarketing executive to better plan his talk with the customer. The telemarketing software also keeps track of the successful and missed calls. The customer list is rearranged based on responses received. Some customers may tell the executive to call at some later time. The telemarketing software records this information and reminds the telemarketing executive to call back at the requested time.
Telemarketing software helps a company make the most of its time and resources. It increases the efficiency, productivity, and effectiveness of the telemarketing executives. The data gathered through the software can be used for generating market survey reports and getting a better idea of customer preferences. This information comes in handy when new marketing strategies are implemented or a new product is launched. In the US, do-not-call lists are maintained at the national and state levels. Most telemarketing software can also manage do-not-call lists. They ensure that customers in the do-not-call lists are never dialed, saving the telemarketing company from penalties imposed by the state or federal agencies.