It can be an arduous task for small business representatives to answer each and every incoming phone call when there are numerous other core responsibilities to focus on. Nowadays, there are efficient small business phone answering services that assist developing companies in their call handling.
The customer service that a company provides is crucial in maintaining existing clients as well as attracting more customers. Employing a phone answering service in small business offices can greatly enhance its customer service even as increasing its productivity. In addition, phone answering services are highly profitable for small businesses that do not have enough capital to employ a full-time receptionist to handle the huge volume of inbound calls. The virtual small business phone answering service provides all the benefits of a live receptionist round-the-clock at a fraction of the cost.
Application service providers offer answering services as part of their hosted PBX phone system. The hosted PBX system has a number of cutting-edge features including virtual receptionist, caller ID, auto attendant, call screening, find me follow me call forwarding, music on hold, voicemail, fax to email and more.
The auto attendant system greets the callers with a professional greeting message and provides a host of options such as dial-by-name, dial-by-extension, group dialing and zero out to live operator, all working to create a sophisticated interface. The auto attendant is customizable and so the user can record his own greeting messages to welcome the callers. Subsequently, the callers will be routed to the appropriate extension by the auto attendant system. If the receiver is not picked up even after several rings, the callers will be routed to a voicemail system. They will be asked leave their message in the voicemail box. The user can also have his voicemail messages sent to his regular email account with a hosted PBX system.
To conclude, availing of a small business phone answering service is indeed a worthwhile investment as it helps in projecting a big business image, improving productivity, saving money and reducing work related tension.