totally247 are the supplier of choice for local, UK wide, pan European and worldwide organisations specialising in handling 24 hour reactive fault contacts for all access control systems, security and alarm calls, static and mobile guard contact including lone worker contact, boarding and glazing faults.
totally247 24 hour contact centre services include:
- Monitoring of web based job ticket systems.
- VPN access to integrate with in house job deployment systems.
- Local call and contact management control systems.
- Online skill and area based rota management including escalation procedures.
- Site list management.
- Client list management.
- Full audit trail reporting.
- Trunk side call recording.
Clients continue to demand increased accountability, transparency and commitment to stringent service levels. The ability to deliver seamless service for 24 hour operations is costly to deliver in house. Outsourcing of out of hours contact and daytime overflow to a partner well placed to deliver a seamless integration for reactive maintenance and job control proves time after time to offer a real and cost effective solution.
To discuss your 24 hour reactive maintenance requirement for access controls, door entry systems, alarm and security contact management, contact us at totally247 today
- UK Based Contact Centre
- 24 hours a day, 365 days per year
- Online Rota Management
- Engineer/Job Deployment
- Management of Response Times / SLAs
- Use of totally247 Contractors as backup
- Customer Service/FAQs
- Messaging Service
- Integration with your internal systems
- Daytime Safety Net (No more missed calls)
- Holiday Cover
- Credit Card Payments Processed
- Sales Calls Filtered