HVAC installation, maintenance and commercial refrigeration contracts are valuable contracts that require more than simply message taking with the inclusion of a few fault details sent by text or email to a mobile phone.

Many reported faults with installations can be accessed, diagnosed and rectified by remote access and therefore any partner outsourced provider must be able to drive skill based rotas according to equipment type in addition to the more conventional area based rotas.

totally247 work with some of the most respected and long standing companies in the industry, providing manned live 24-7 response and deployment for contact requiring repairs, spare parts, warranty and refrigeration equipment service and maintenance. totally247 staff feel they ‘own’ the job until successfully deployed.

The totally247 system includes the ability to receive automatically generated alarm, fault and ‘hours run’ notifications by email and text message (sms) from the very latest equipment on the market. This includes the ability to automatically translate such alarm and fault notifications into ‘tasks’ to be dispatched to engineers and technicians according to rota and escalation procedures and all within your service level agreements.

totally247 has the ability to seamlessly integrate with client side CRM software to import rotas and escalation points and export all data captured on out of hours and overflow events handled on your behalf by the contact centre staff and for deployment to engineer PDA’s.

To achieve true integration for your refrigeration and air conditioning fault, maintenance and service calls, contact totally247 today.

  • UK Based Contact Centre
  • 24 hours a day, 365 days per year


  • Online Rota Management
  • Engineer/Job Deployment
  • Management of Response Times / SLAs
  • Use of totally247 Contractors as backup
  • Customer Service/FAQs
  • Messaging Service
  • Integration with your internal systems
  • Daytime Safety Net (No more missed calls)
  • Holiday Cover
  • Credit Card Payments Processed
  • Sales Calls Filtered