Choosing the right outsourced multi-channel contact management centre partner to handle your 24 hour, overflow and out of hour gas service and maintenance requests is key to delivering the best service to your customers and drive down costs.
Understanding the different requirements for dealing with calls from housing associations, local authorities, home-owners, tenants and insurers with gas supply and appliance issues requires a great deal of experience to ensure the appropriate response and action is offered and taken on behalf of our clients.
Visibility through the system that the customer has a key meter that may have run out of credit for example, which in turn saves a wasted night time call to an engineer, could be a valuable contribution to a team of happy engineers [and their partners].
totally247 staff are fully trained to deal with every gas supply fault request according to the agreed process for the variety of contact types and customers. All configurations of engineer rotas are supported along with escalation procedures to match your service levels.
The ability to access your site list and engineer rotas either by way of web access or VPN link to the correct information in your system or even via daily / weekly data exports offers flexibility, the potential for reduced administration and a seamless presence to the outside world for 24-7 daytime, overflow and out of hours contact requests.
To discuss your requirement for gas engineer support, contact totally247 today
- UK Based Contact Centre
- 24 hours a day, 365 days per year
- Online Rota Management
- Engineer/Job Deployment
- Management of Response Times / SLAs
- Use of totally247 Contractors as backup
- Customer Service/FAQs
- Messaging Service
- Integration with your internal systems
- Daytime Safety Net (No more missed calls)
- Holiday Cover
- Credit Card Payments Processed
- Sales Calls Filtered