totally247 understands the importance of providing the appropriate response to contact from residential customers, commercial clients and insurers requiring reactive maintenance, electrical fault and service request support from our clients 24 hours a day, 7 days a week.
Dealing with customer contact in line with your contracted service levels and meeting your internal KPI’s in terms of the quality of call handling and response times is our key driver. In addition, the ability to integrate with your internal CRM systems to reduce administration adds value by applying real cost savings to your contact management and response to reactive fault calls, service calls and general support contact requests.
Partnering with totally247 offers intelligent contact management with a 24 hour call centre that understands the requirements of different stakeholders involved in handling 24 hour reactive maintenance requests. The different requirements of the caller, the customer, the insurer, the technician and the Service Manager must be met in a manner that promotes seamless positive interactions at every point of contact.
The totally247 service offers the ability to manage site lists and engineer rotas by skill set, by area and by time of day. New to our service in 2012 is the addition of GPS location of the nearest engineer to the reported fault. Whether the on call technician is employed directly or is subcontracted, the correct contact methods are employed and escalation procedures according to service levels and tailor made to suit your preferred solution.
Our contact management centre software is developed in house with every client solution created bespoke according to the agreed brief.
totally247 handles thousands of support calls and reactive maintenance requests for electricians and electrical contractors across the country, giving our staff a unique understanding of your customers’ needs.
To discuss a seamless integration for your round the clock electrical support contracts, contact us today
- UK Based Contact Centre
- 24 hours a day, 365 days per year
- Online Rota Management
- Engineer/Job Deployment
- Management of Response Times / SLAs
- Use of totally247 Contractors as backup
- Customer Service/FAQs
- Messaging Service
- Integration with your internal systems
- Daytime Safety Net (No more missed calls)
- Holiday Cover
- Credit Card Payments Processed
- Sales Calls Filtered